Refund policy

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return and get it back to us. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Approved returns can be made via Return to Sender if the packaging is undamaged, or at the customer's shipping expense.

Returns will result in an exchange for a new item of the same value, or a store credit. Strictly no refunds will be given due to change of mind or incorrect ordering.

To start a return, you can contact us at hello@kidstravelco.com.au.

EXCHANGES

Exchanges will follow the same rules as Returns, and require a new shipping fee for the new items to be sent out.

REFUNDS

Strictly no refunds will be given due to change of mind or incorrect ordering.

If upon receiving your order there are any faults or missing items, please contact us right away at hello@kidstravelco.com.au so we can amend them.

AMENDING OR CANCELLING AN ORDER

Please contact us via Instagram or Email if you have incorrectly ordered, if your order hasn't already been processed we are able to easily update your order and send you a link to checkout and pay for any extra charges.

Orders that are cancelled will receive a store credit only, minus any restocking fees or lost charges from your payment.

Amendments and Cancellations MUST happen before your order has been processed.

PRE ORDERS

Strictly no refunds will be given for changes of mind regarding Pre Orders - with the exception that our Pre Order runs outside the estimated arrival time, upon which customers will be entitled to a refund, or a store credit at their discression. Pre Order arrival times will be well communicated with customers.

Do not hesistate to reach out regarding your order, we aim to please and are always available to help you get exactly what you're after!

As a small business run primarily by one person, we pride ourselves on exceptional customer service and trust that you will always be happy with your interactions with Kids Travel Co!